1. Voicenter
  2. Call Center
  3. Call Center Features

Everything Your Call Center
Already Does

… Just so Much Better.

Marketing & Sales Call Centers

The goal is clear: Maximize outgoing calls. Reach lots of customers. Minimize utilized resources.
Implement tools for increasing productivity and enjoy various capabilities for optimal utilization of corporate resources.

Automatic Calls to Boost Productivity

Maximize phone-calls with minimal efforts. 
Productive dialer reduces intervals between calls and boosts productivity.

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Choose Your ID Number

Customers prefer buying from a local company. Dynamic caller ID lets you choose the ID number and prefix for your outgoing call, unlimited by your physical location.

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Create Corporate Blacklists

Create a system-wide blacklist, not just a phone-specific one, and automatically block outgoing calls to specified destinations. 

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Service & Support Call Centers

A minimal wait and a brief, effective call flow are two must-haves that shape your entire service experience. We can help you get them.

Routing Incoming Calls to the Right Point

Dynamic IVR, with custom routing parameters and intelligent queues, increases reps' availability and paves the shortest way to the most relevant person.

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Know who's on the Line Before Picking Up

Pop-up screen display of your customer's info, before taking the call help your rep to anticipate needs and to offer an accurate response, starting off on the right foot. 

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Management Tools

Whether your center typically generates outgoing or incoming calls, your communication system has got to be manager-oriented:
Prioritize tasks
Increase efficiency and 
Provide an exceptional service experience.

 

Monitor Events As They Happen

With its user friendly display, our Monitor interface lets supervisors to guide and fine-tune teams in real time, handle escalations and train staff for excellence.

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Pull Out Data at a Click

Monthly, quarterly or annual info segmentation, per user or for an entire department, enables BI and macro-level management on demand, all from a single centralized system, swiftly.

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Locate and Retrieve Call Recordings

Call recordings are stored in the Cloud, for quick retrieval and download as an MP3 file. Used as a training tool, as well as documentation of remote transactions and conflict resolution.

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Rep Tools

Your reps are the frontline in the meeting point between your organization and your customers. We designed and addressed our tools with their success in mind.

Generate & Monitor Calls on Your Computer

Voicenter Softphone on every computer (laptop/desktop) provides a complete telephone user experience, with a Dashboard display of performance.

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Give Your Reps Effective Tools

Our agent toolbar lets your managers and reps to use the Monitor interface with full transparency while maintaining effectiveness and real time data synchronization.

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