Another dashboard view with SLA parameters and calls per queue.
Data display of total incoming/outgoing calls, reps on duty, number of calls waiting, number of calls abandoned and % SLA.

A real-time overview per rep's performance, including call details, rep's status & call type (incoming/outgoing). 

Real-time table with performance data per rep for the entire shift

Data export button to a different format of display/format (like Excel) 

Is there anything we can clarify for you?

Here you can download a detailed file with explanations regarding the report displayed.

Is there a more suitable display for this data analysis?
Edit the data settings for display, and make it right for your own view.

גרף משולב המציג כמות שיחות לעומת סה"כ דקות שיחה, לכל נציג. 
הקו הירוק מסמן את כמות השיחות, מספר דקות השיחה מוצג בעמודות. 

Amount of calls vs. total call minutes per rep.
Green line is for number of calls, while call minutes displays in columns.

Reps' performance in a fully customizable table display - hide or display columns as you wish in a click.

Gantt report analysis, including various parameters with data as recorded during the entire day.

This report allows you to easily compare performance statistics.

Speedometer display of the dashboard - with amount of waiting calls & max. waiting time, in addition to all waiting calls in a separate table.