Act mid-conversation
The agent pulls live data and takes action in real time — no handoff to a human rep.
The tools that turn an AI agent from talking into doing
Every tool is a capability the agent activates mid-conversation — looking up an extension, placing a call, pulling call records, or pushing the result into your CRM. These are Voicenter's fourteen real telephony tools, the same surface the MCP server exposes.
agent → click2call({ target }) → "ringing your rep now 📞"Give every agent the tools to act
Connect conversations to live systems so agents can retrieve information, trigger actions, and complete work in real time.
Connects to any system
CRM, databases, webhooks, and any REST API — through one clear, fixed contract.
Works with every agent
Voicebot, summary agent, routing agent — they all activate the same tools.
MCP-ready
Expose tools over the open Model Context Protocol — one contract, any supporting agent. Voicenter's own MCP server runs at mcp01.voicenter.co/mcp over OAuth.
A taste of the tools catalog
Fourteen real Voicenter telephony tools — queries you read, actions you trigger, webhooks Voicenter pushes to you, and SDK streams.
click2call
Start or hang up an outbound two-leg call from an agent extension — so the agent can place a callback mid-conversation, no human dialing.
click2call
Start or hang up an outbound two-leg call from an agent extension — so the agent can place a callback mid-conversation, no human dialing.
click2call
Start or hang up an outbound two-leg call from an agent extension — so the agent can place a callback mid-conversation, no human dialing.
click2call
Start or hang up an outbound two-leg call from an agent extension — so the agent can place a callback mid-conversation, no human dialing.
click2call
Start or hang up an outbound two-leg call from an agent extension — so the agent can place a callback mid-conversation, no human dialing.
click2call
Start or hang up an outbound two-leg call from an agent extension — so the agent can place a callback mid-conversation, no human dialing.
The agents that put tools to work
Every Voicenter agent activates the same tools — mid-conversation, without scripts.
Voicebot
Talks to the customer and resolves the request in the call — lookups, status, callbacks, SMS.
in-call · real timeConversation Summary Agent
Runs after the call — summarizes, updates the CRM, and schedules the follow-up automatically.
post-call · automaticRouting Agent
Works before the rep — identifies, screens, and routes the call to the right place.
pre-answer · instantHow a tool call works — in five steps
From the customer's words to a done action — the loop every agent runs, in seconds.
Intent detected
“Call this lead back now”Tool selected
click2call { target }System executes
POST /ForwardDialer/click2call.aspxResult returned
ERRORCODE: 0 · CALLIDAgent responds
“Ringing your rep now 📞”Where tools sit in the ecosystem
Your customer
On voice or chat
AI agent
Voicebot · Summary · Routing
Tools
The action layer
Your systems
CRM · Telephony · DB
Where to go next
Browse the full catalog, or learn how tool calling works under the hood.
Tool Marketplace
Browse every Voicenter tool — calls, records, agents & org, campaigns, real-time, and inbound logic.
What is an AI Tool?
The plain-language guide to tool calling — what a tool is, how a call works, the three auth models, and what MCP means.
15+Years of experience
99.99%Uptime
ISO 27001Information security
50,000+Users worldwide
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Give your agents the tools to act
See a live demo of an agent running real tools on your systems.
14 tools ready — Calls · Records · Agents · Campaigns · Real-time · Inbound
